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Usability: Customer service of NS site under the microscope.

Usability: Customer service of NS site under the microscope.

Every year there is a Usability Award for the most user-friendly website. On www.frankwatching.nl (the web guide with tips, trends and events) they place weeks in advance of this award all kinds of interviews with randomly placed nominees. I...
By Jaimy Quadekker on 10/15/12 1

The Customer is Always Right (or at least able to convince the Internet masses they are)

With the dominance of social networking, user generated content, and the ability to comment on just about anything, web 2.0 has changed the way consumers interact with corporations, especially when they are pissed off. Many corporations are performing the...
By Ronen Shay on 09/26/10 2